What is included in my Entrance Ticket?
This ticket gives you access to the Festival, Wellbeing Market, and all Free stages on your selected day.

Who qualifies for a concession ticket?
It is important the festival is as inclusive as possible, so we offer concessionary rates for:

• NHS workers
• Emergency Services
• NUS Students
• Those on Universal Credits
• Over 65+

Supporting documents must be provided.

Do I need an entrance ticket as well as a paid workshop ticket?
Yes, as all paid workshops are part of the festival you are required to have a same day entrance ticket.

My ticket has the dates of 24 May on and not the day I purchased?
Don't worry. Your ticket is valid for the day you have selected the dates on the tickets are the dates of the whole event, which begin on Friday 24 May and ends on Monday 27 May 2024.

Do I need to pay for my child?
9 years and under are admitted free of charge to festival. Children aged between 10-16 require a children's ticket. Proof of age may be requested in some situations. If you are attending a workshop, subject to the age restrictions on the content, any child who would require a chair will need a valid workshop ticket.

Can I book tickets for my friends?
Yes, the Festival is a great day out with all your friends. When booking you can allocate individual tickets to each person.

Do I need to print my ticket, or can I just show it on my phone?
That’s up to you, either will work! We would though ask you to think of the environmental impact of printing the ticket.

I’ve lost my ticket?
Don’t panic! If you provide your name and matching ID on arrival, we can check you in without a ticket. However, click here to find an easy guide to locating your ticket - https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/where-are-my-tickets?lg=en_GB

Can I buy tickets on the door?
Yes, subject to the event not being sold out. Tickets on the door will be £2 more (+booking fees) than booking through the website to cover onsite staffing costs etc.

Can I exchange or refund my entrance ticket?
If you can’t make a specific day of the festival, you can use the ticket on another day. If you cannot make any day of this year’s festival unfortunately, we are unable to provide refunds or swap tickets to a future event. Workshop tickets are nonrefundable and nontransferable.

I have a carer do they need to pay?
We offer a complimentary companion and carer tickets to accompany disabled visitors to the show. Please contact events@mindbodyspirit.co.uk to make any arrangements.

There are train strikes and I cannot get a train to the venue?
Please click here to find alternative journey routes However, if you cannot find a route, you can use your entrance ticket for another day of this edition of the festival. Workshop tickets are nonrefundable and nontransferable.

When and where is the festival?
The festival will take place from Friday 24 May to Monday 27 May at Olympia London. You can find our handy travel advice here. https://olympia.london/visiting/getting-here

How do I collect my weekend, four day or ultimate pass?
On arrival to the festival head straight to our Admission Desk and one of our friendly team will scan your ticket and exchange for a specific wristband.

Can I bring food & drink to the event?
We encourage you to bring a water bottle as there are free water refills within the venue. There are numerous food options available from the venue and in the surrounding areas please see more information here.
Food provided by venue at our event - https://host-olympia.london/events/mind-body-spirit-festival
Food around the area - https://olympia.london/food-and-drink-surrounding-venue

Is there a cloak room?
Yes, this is operated by the venue and chargeable per item starting from £2 per coat.

Will there be security at the event?
Yes, the welfare and safety of all our festival family is of the utmost importance. In line with the venue guidelines, we have various independent security and MBS stewards around the venue if you need help.

Is the event wheelchair accessible?
Yes, we only host our festivals at venues that allow everyone to access safely and without prejudice. To discover more about the accessibility of the venue please click here https://olympia.london/visiting/access-olympia-london If you have any other accessibility requirements, please contact our team on events@mindbodyspirit.co.uk and we will be happy to try to find a solution for you.

Will there be showers and changing rooms?
Unfortunately, there are no showers or changing rooms at the event.

Will there be photography and filming?
Yes. All official photographers and videographers will have identification. Personal video and photography are allowed, for personal use, we want you to remember your day out! Please act respectfully to everyone attending the festival and be considerate of their individual experience. Please do not bring professional filming equipment to the event. Full terms and conditions can be seen on our website mindbodyspirit.co.uk

I lost something! Help
Lost property is handed to either Team MBS or the venue. Please email events@mindbodyspirit.co.uk to get in touch.

I’d like to contact one of the exhibitors or presenters
Please email events@mindbodyspirit.co.uk and we will pass on your message or details.

How do I find out about future events?
Follow us on:
Facebook
Instagram

I’d like to be part of next year’s festival.
To join our festival family please click below:
> Enquire about exhibiting your products and services
> Apply to present or share your work

Can I change my workshop options after I have booked on Eventbrite?
Workshop selections made at the time of booking will be honoured and cannot be amended once confirmed.

Can I choose a different workshop at the festival?
If you decide to attend an alternative workshop on the day, we cannot guarantee you entry and you may be asked to wait until all ticket holders have arrived and capacity checked before being allowed access.

What happens if I am late to a workshop?
Some presenters have latecomers' policies, please be sure to arrive early as we can't guarantee entry, or you may have to wait to access the room should you be late and a policy in place. e.g., if a meditation practice is taking place.

What if a workshop is cancelled by Mind Body Spirit?
If workshops are cancelled due to unforeseen circumstances, we can move you to an alternative available workshop.

The workshop I want to attend is sold out, what do I do?
If a workshop is sold out at the time of booking, we cannot add additional tickets. Please choose from the available options.

Is the Paul McKenna workshop included in my ticket?
No. Paul McKenna’s workshop is not included in the Ultimate Pass. If you would like to attend, please book this workshop in advance via Eventbrite as it will be very popular and is likely to sell out.

• Friday - business as usual on all lines.
• Saturday
  The Overground is running to Olympia as usual as far as I have been notified.
  Piccadilly Line running to Barons Court station, 10 min walk to Olympia
  Central Line running to Shepherds Bush, 15 min walk to Olympia (or change to Overground)
  The following busses run on Saturdays and stop short distances to Olympia – 9, 27, 28, 306.
  TFL line closure Saturday 25th May – District Line Earl’s Court to Ealing Broadway & Richmond.
• Sunday
  Same as above, minus the Overground.
  Sunday 26th May – TFL line closure District Line Earl’s Court to Ealing Broadway & Richmond. Overground Willesden Junction to Shepherds Bush.
• Monday
  A Sunday service as it is a bank holiday, but all lines except the District line should be running.
  TFL line closure Monday 27th May – District Line Earl’s Court to Ealing Broadway & Richmond.