olympia

frequently asked questions

At the Festival

When and where is the festival?

The festival will take place from Friday 23 May to Monday 26 May at Olympia London. You can find handy travel advice here.

How do I collect my weekend, four day or ultimate pass?

On arrival to the festival head straight to our Admission Desk and one of our friendly team will scan your ticket and exchange for a specific wristband.

Can I bring food & drink to the event?

We encourage you to bring a water bottle as there are free water refills within the venue. There are numerous food options available from the venue and in the surrounding areas please see more information here.

Is there a cloak room?

Yes, this is operated by the venue and chargeable per item.

Will there be security at the event?

Yes, the welfare and safety of all our festival family is of the utmost importance. In line with the venue guidelines, we have various independent security and MBS stewards around the venue if you need help.

Is the event wheelchair accessible?

Yes, we only host our festivals at venues that allow everyone to access safely and without prejudice. To discover more about the accessibility of the venue please click here.

If you have any other accessibility requirements, please check our accessibility page here or contact our team on events@mindbodyspirit.co.uk and we will be happy to try to find a solution for you.

Tickets

What is included in my Entrance Ticket?

This ticket gives you access to the Festival, Wellbeing Market, and all Free stages on your selected day.

Who qualifies for a concession ticket?

It is important the festival is as inclusive as possible, so we offer concessionary rates for:

  • NHS workers
  • Emergency Services
  • NUS Students
  • Those on Universal Credits
  • Over 65+

Supporting documents must be provided.

My ticket has the dates of 23 May on and not the day I purchased?

Don't worry. Your ticket is valid for the day you have selected. The dates on the tickets are the dates of the whole event, which begin on Friday 23 May and ends on Monday 26 May 2025.

Do I need to pay for my child?

9 years and under are admitted free of charge to festival. Children aged between 10-16 require a children's ticket. Proof of age may be requested in some situations.

Will there be security at the event?

Yes, the welfare and safety of all our festival family is of the utmost importance. In line with the venue guidelines, we have various independent security and MBS stewards around the venue if you need help.

Can I book tickets for my friends?

Yes, the Festival is a great day out with all your friends. When booking you can allocate individual tickets to each person.

Do I need to print my ticket, or can I just show it on my phone?

That’s up to you, either will work! We would though ask you to think of the environmental impact of printing the ticket.

I’ve lost my ticket?

Don’t panic! If you provide your name and matching ID on arrival, we can check you in without a ticket. However, click here to find an easy guide to locating your ticket.

Can I buy tickets on the door?

Yes, subject to the event not being sold out. Tickets sold online will be cheaper than those sold on the door.

Can I exchange or refund my entrance ticket?

If you can’t make a specific day of the festival, you can use the ticket on another day. If you cannot make any day of this year’s festival unfortunately, we are unable to provide refunds or swap tickets to a future event.

I have a carer do they need to pay?

We offer a complimentary companion and carer tickets to accompany disabled visitors to the show. Please contact events@mindbodyspirit.co.uk to make any arrangements.

After the Festival

I lost something! Help

Lost property is handed to either Team MBS or the venue. Please email events@mindbodyspirit.co.uk for assistance.

I’d like to contact one of the exhibitors or presenters

Please email events@mindbodyspirit.co.uk and we will pass on your message or details.

How do I find out about future events?

Follow us on: Facebook and Instagram

I’d like to be part of next year’s festival.

To join our festival family please click below: